Privacy Policy

Who this policy covers

It covers people who sign up for and use the Lyfone dashboard (“customers” — hospitals, clinics and their staff) and people who call a number answered by Lyfone (“callers”). For callers, the hospital or clinic you are calling decides how your information is used; Lyfone processes it on their behalf and under their instructions.

Information we collect

• Account information: your name, email address and password. If you sign in with Google, we receive your name, email address and profile picture from Google — nothing else from your Google account.
• Business information: details about your hospital or clinic that you enter, such as departments, doctors, timings, phone numbers and services.
• Call information: caller phone numbers, call recordings, transcripts, and what was arranged on the call — for example appointments booked or messages taken, including the caller’s name and details they share.
• Billing information: what you purchased and payment status. Card and bank details are handled by our payment provider, not stored by us.
• Technical information: basic logs such as IP address, browser type and pages used, to keep the service secure and working.

How we use it

• To answer calls, book and manage appointments, take messages and send appointment updates for the hospital or clinic.
• To show call logs, recordings, transcripts and appointments in your dashboard.
• To sign you in and keep your account secure.
• To process payments and send invoices.
• To fix problems and improve the reliability of the service.

We do not sell personal information, and we do not use it for advertising.

Services we rely on

We share information only with providers that help us run Lyfone, and only as needed:

• Supabase — database, file storage and sign-in.
• Google — AI speech and language processing during calls, and Google Sign-In.
• Telephony providers — to connect and record phone calls.
• Meta (WhatsApp Business) — to send appointment messages, where enabled.
• Cashfree — to process payments.

We may also disclose information when required by law.

How long we keep it

We keep account and business information while your account is active. Call recordings, transcripts and appointment records are kept for as long as the hospital or clinic needs them, or until they ask us to delete them. Billing records are kept as long as tax law requires.

Security

Data is encrypted in transit, access is limited to each hospital’s own team, and staff accounts only see the hospital they belong to. No system is perfectly secure, but we work to protect your information and will notify affected customers of a breach as the law requires.

Your choices and rights

You can view and update your account and business details in the dashboard. You can ask us to access, correct or delete your personal information by emailing support@lifosys.com. You can delete your account yourself at lyfone.com/delete-account (also in the app’s account menu); the account closes immediately and its data is permanently erased after 30 days. Callers should contact the hospital or clinic they called; we will help them respond. These rights apply under India’s Digital Personal Data Protection Act, 2023 and other laws that apply to you.

Children

The Lyfone dashboard is for businesses and is not meant for children. Callers may call on behalf of a child patient; that information is handled as described above for the hospital or clinic.

Changes and contact

We will post changes on this page and update the date above. Questions or requests: support@lifosys.com.