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Terms of Service

Last updated: 7 November 2026

These terms are an agreement between you and Lifosys (“we”, “us”) for using Lyfone, an AI phone receptionist for hospitals and clinics. By creating an account or using Lyfone, you agree to them. If you use Lyfone for an organisation, you confirm you can agree on its behalf.

The service

Lyfone answers your business’s phone calls with an AI voice agent that can share information you provide, book and manage appointments, take messages and transfer calls. It is an administrative tool.

Not medical advice

Lyfone does not give medical advice, diagnose, or triage. It is not an emergency service — callers with an emergency should be directed to emergency services. You are responsible for setting up handover to your staff for anything the AI should not handle, and for checking the information it gives callers.

Your responsibilities

  • Keep your login details secure and your team list up to date.
  • Make sure the business information you give Lyfone is accurate.
  • Tell callers that calls are answered by an AI assistant and may be recorded, and get any consent the law requires.
  • Use Lyfone only for lawful purposes, and not to send spam or misleading messages.

Your data

You own your business information and your call data. You let us process it only to provide and improve Lyfone, as described in our Privacy Policy. For caller information, we act on your instructions.

Plans and payment

Lyfone is paid for with prepaid call minutes. Prices are shown before you pay and include or state applicable taxes. Purchased minutes are not refundable except where the law requires or where we agree otherwise. We may change prices for future purchases with notice.

Availability

We work to keep Lyfone running, but it depends on phone networks, AI and cloud providers, and may sometimes be unavailable or make mistakes. Keep a way for callers to reach your staff directly.

Suspension and closing your account

You can stop using Lyfone at any time. We may suspend accounts that break these terms or put the service or others at risk. When an account is closed, we delete its data after a reasonable period, except what we must keep by law.

Liability

Lyfone is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited to the amount you paid us in the three months before the claim.

Changes, law and contact

We may update these terms and will post changes here with a new date. These terms are governed by the laws of India. Questions: support@lifosys.com.